Privacy Policy

1. Introduction

Bamboo Growth Agency - FZCO ("we", "our", or "us") operates the Hidaya mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information. Your spiritual journey and conversations with Hidaya are personal and sacred to you, and we treat them with the utmost respect and confidentiality.

2. Information We Collect

2.1 Personal Information

• Account Information: When you create an account, we collect your email address, name (optional), and authentication credentials
• Profile Information: Any additional information you choose to provide in your profile
• Location Data: With your permission, we collect location information to provide accurate prayer times

2.2 Usage Information

• Conversations: Your interactions with the AI assistant, including questions and responses
• App Usage: How you use the app, which features you access, and when you use them
• Device Information: Information about your mobile device, including device type, operating system, and app version
• Analytics Data: Usage patterns, preferences, and app performance data

2.3 Spiritual Content

• Prayer Times: Your prayer time preferences and reminder settings
• Reading History: Verses, duas, and content you've accessed or saved
• Personal Reflections: Any personal notes or reflections you choose to save in the app

3. How We Use Your Information

3.1 Service Provision

• Provide personalized Islamic guidance and content
• Calculate and deliver accurate prayer times based on your location
• Send daily verses, duas, and spiritual reminders
• Maintain your conversation history for context and continuity

3.2 Service Improvement

• Improve our AI responses and Islamic content accuracy
• Enhance app performance and user experience
• Develop new features based on user needs
• Ensure content authenticity and religious accuracy

3.3 Communication

• Send important app updates and service notifications
• Provide customer support and respond to inquiries
• Send prayer reminders and daily spiritual content (with your consent)

4. Information Sharing and Disclosure

4.1 We Do NOT Share

Your spiritual conversations, personal reflections, and religious discussions are never shared with third parties.

• Your AI conversations and spiritual guidance sessions
• Personal duas, prayers, or religious practices
• Individual usage patterns or spiritual journey details
• Location data beyond what's necessary for prayer time calculation

4.2 Limited Sharing

We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate the app (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In case of merger or acquisition, with privacy protections maintained
• Anonymous Data: Aggregated, non-identifiable data for research and improvement purposes

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmission and storage is encrypted using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: We use trusted, secure cloud infrastructure providers
• Data Minimization: We collect only the information necessary to provide our service

6. Your Privacy Rights

You have the following rights regarding your personal data:

6.1 Access and Control

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and personal data
• Data Portability: Request your data in a portable format

6.2 Communication Preferences

• Opt out of non-essential notifications and marketing communications
• Customize prayer reminders and daily content delivery
• Control location sharing for prayer times

7. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill our legal obligations:

• Account Data: Retained while your account is active
• Conversation History: Retained to provide context for ongoing conversations, but can be deleted upon request
• Usage Analytics: Anonymized after 24 months
• Deleted Accounts: Personal data is permanently deleted within 30 days of account deletion request

8. Children's Privacy

Hidaya is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal data during international transfers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

For significant changes that affect your privacy rights, we will provide additional notice through the app or via email.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: